Returns + Refunds


Unused merchandise purchased directly from Crankbrothers USA may be returned in original packaging with a copy of the invoice, receipt or packing slip. The item(s) must be unused, in new condition, and in undamaged packaging. Returns are accepted up to 30 days from the date of purchase. Please be sure to ship the package with a carrier that can provide tracking and insurance. We recommend shipping via UPS-Insured. We will not accept C.O.D deliveries, nor can we replace packages lost during return shipment if proof of tracking is unavailable.

For product purchased through, please create a return ticket through the link above. For all products not purchased through, please contact your original place of purchase or contact for further assistance.


If you need to process a return, please fill out this form.