returns + exchanges
unused merchandise purchased directly from crankbrothers USA may be returned in original packaging with a copy of the invoice, receipt or packing slip. the item(s) must be unused, in new condition, in undamaged packaging. returns are accepted up to 30 days from the date of purchase. please be sure to ship the package with a carrier that can provide tracking and insurance. we recommend shipping via UPS-Insured. we will not accept C.O.D deliveries, nor can we replace packages lost during return shipment if proof of tracking is unavailable.
sending in your return for exchange or refund:
step 2: ship your return to:
crankbrothers returns, RA# ______
580 Broadway Suite 101, Laguna Beach, CA 92651
for exchanges, within 30 days of receiving your order, you need to exchange an item for the same item in a different size or color. We can also send a replacement item of the same value, only (even exchange). if the replacement item you want is a different value or not in stock, we will issue a refund and notify you of this change. turnaround time including shipping is about two weeks, but may be longer during periods of high volume.
for refunds, please provide a copy of your invoice or receipt along with the item you are returning. upon receipt and after product inspection, we will issue you a refund for the purchase price (not including initial shipping fees) plus tax, if applicable. please allow us approximately two weeks to process the refund.