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crankbrothers policies

Warranty Policy

Crankbrothers offers a manufacturer’s warranty to the original retail purchaser. This warranty covers specifically:

Who: Crankbrothers manufacturer’s warranty is valid only to the original owner of Crankbrothers products purchased from an authorized Crankbrothers dealer. It is honored as long as the original purchaser retains ownership of the Crankbrothers product and proof of purchase is provided. This manufacturer’s warranty is not transferable.
What: Crankbrothers product to be free of material and or workmanship defects for a specified period. This covers product failure due to faulty factory assembly (not to be confused with installation), construction and/or production of Crankbrothers products.

1. Are there any limitations or exclusions on your warranties?

In general Crankbrothers warranty does not cover:
- Product that has been subjected to misuse, lack of proper maintenance or neglect, damage due to a crash, shipping damage, improper installation, abnormal operation or handling, and fire or chemical intrusion.
- Product that has been damaged due to repair, alteration or modification by anyone other than an authorized Crankbrothers Service Center.
- Product whose serial numbers and/or date codes have been removed, altered or rendered illegible.
- Product returned without valid proof of purchase or sales receipt showing original purchase date and product description.
- Product purchased used, second hand, or from any non-authorized Crankbrothers retailer or distributor
- Labor charges for service performed by a source other than an authorized Crankbrothers Service Center

2. What are the warranty periods on your products?
Depends on the product line and level. Please see our product detail pages for warranty periods. Warranty durations and detail may differ by country. Please contact your place of purchase for more information

3. What does Crankbrothers do if my product fails?
All product sent to Crankbrothers will be repaired or replaced at Crankbrothers discretion in a timely manner. Crankbrothers may not be able to repair or replace the items with the same color, but will always use parts of equal or greater value. No refunds are offered by Crankbrothers

4. How do I make a warranty or service claim?
For Product purchased in the USA, please obtain an RA # on our website. For all other countries, please contact your original place of purchase or contact Info@crankbrothers.com


Privacy Policy

We know that you care how your information is used, and we appreciate your trust that we will use it carefully and sensibly. This notice describes our privacy policy. By visiting crankbrothers.com, you are accepting the privacy policy described below.

1. What personal information do we collect?

Information You Provide. We receive and store information you enter. For example, when you search for or buy a product or service, or when you supply information such as your address, phone number or credit card. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our website, and communicating with you. crankbrothers will not share this information with any outside source.

Cookies. Like many websites, we use “cookies”. Cookies are small programs that we transfer to your hard drive that allow us to recognize you and to provide you with a customized shopping experience. If you do not want us to use cookies, you can easily disable them by going to the toolbar of your web browser, and clicking on the “help” button. Follow the instructions that will prevent the browser from accepting cookies, or set the browser to inform you when you receive a new cookie. In addition, you may visit this and other websites anonymously through the use of utilities provided by other private companies.

Other Information: Every computer has an IP (Internet Protocol) address. IP addresses of computers used to visit this site are noted. In addition, we automatically collect other information such as email addresses, browser types, operating systems, and the URL addresses of sites clicked to and from this site.

2. How do we use your information?

Agents. We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Special Offers. We may send you special offers from time to time, unless you choose to “opt-out” of receiving such offers. If we send you an offer, you are able at anytime remove yourself from our database and you will stop receiving offers from crankbrothers. If you chose never to receive an offer from crankbrothers, simply email info@crankbrothers.com with the subject line “attn marketing: opt-out”

Business Transfers. As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that we are acquired, customer information will be one of the transferred assets.

Law Enforcement. If we receive a lawful court order to release account or other personal information then we will comply with the law. We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

3. How do we protect the security of your information?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We use encryption to protect your information contained in our customer list.

We use a firewall to protect against unlawful intrusion.

We limit access to your information on a “need to know” basis.

We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

No system can guarantee absolute security, just as the finest lock can not guarantee physical security. However, we take every reasonable precaution to assure that your data is secure.

4. Other Websites

Various Web sites may be linked to from this site. If you link to another site, your privacy depends on the policy of that site. We strongly urge you to check their privacy policy. Not all sites guarantee that they will not share your personally identifiable information with others. You may also wish to consult privacy guidelines such as those recommended by the Online Privacy Alliance (www.privacyalliance.org).

5. Contact

If you would like to learn more about our privacy policy, or to access your personally identifiable information contained on our website, you may contact us at info@crankbrothers.com. You will be required to provide identifier information to assure that this information is not released to others. We reserve the right to modify this policy in the future. If we do so, notice will be posted on our home page.